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Frequently Asked Questions

How do I track my purchase?


You will receive an email with tracking information after the seller ships the package. The following is a list of the international shipping methods available at DHgate that provide tracking services:

 

 

How do I know DHgate has received and approved my payment?


There are 2 statuses:

  • If your item's status reads "Pending payment verification", it means that we have received your payment, but DHgate hasn't verified it yet. It will take approximately 1 business day for DHgate to verify a payment.
  • Once your payment is verified, you will be notified by email, and the status will change to "Pending seller confirmation".

 

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